Courses and ECOintention Practitioner Vocational
Training at the Center for ECOintention
Training complaints are treated confidentially by the
Center for ECOintention. The agreement is governed by Dutch
law unless there are mandatory legal reasons to apply the
law of another country.
Step 1: Presenting your dissatisfaction/complaint
Usually complaints come from a mutual misunderstanding or
miscommunication. Communicate your complaint to the person
it is directed at (trainer, project mentor, administrative
staff etc.). Try to discuss your complaint with the person
it is directly related to and see if you can come to a
resolution. It is part of our organizational culture that
complaints be taken seriously and so you also have the right
to serious careful consideration of your complaint.
Step two: formal complaint
Maybe that you feel your complaint hasnít been properly
addressed. In that case you should submit an official
written complaint to the directors of Center for
ECOintention, Mr H. Andeweg and Ms. R. Bols (address below).
In the letter you list:
- Your name
- Your address and a telephone number that we can reach
you at during office hours
- A clear description of the complaint, the date related
to your complaint and any relevant evidence
Within five working days you will receive confirmation of
receipt. Following that the director will consider all sides
of the complaint and come to a judgment. Within 14 days of
the confirmation of receipt you will receive a written
reaction to your complaint. It is possible that during this
period that you will be invited by the Directors for a
meeting. If more time is needed to deal with your complaint
thoroughly then you will be informed within the 14 days. In
that case you will be informed when you can expect a
Step 3: appeal
If the answer or proposed solution is still
unsatisfactory to you, then you can appeal to the Board of
the Foundation for ECOintention. You are expected to submit
a written appeal with your arguments outlined as clearly as
possible. You should include a copy of all documentation
that is relevant to your complaint and its treatment so far.
You will receive a reaction from the board within eight
weeks of receipt of your appeal. The board may decide to
consult an external expert in order to come to the decision.
Once the decision has been announced the board will inform
you of other possibilities for external appeal.
Step 4: External appeal
It may be that you are still not satisfied following your
appeal to the Board of the Foundation for ECOintention. In
that case it is possible to appeal to an external complaints
commission. Depending on the kind of complaint and the
content of your appeal they will assess your appeal and make
a judgment that is binding on all parties.
The chairperson of the external complaints commission is
Mrs. J. Keuning. In consultation with and after approval by
all parties, two more external members of the commission
will be chosen. The complaints commission will come to a
decision no longer than two months after having received a
complaint and will communicate it to you, the Board of the
Foundation for ECOintention and the Center for ECOintention.
The decision is binding for Center for ECOintention.
Complaints will be registered by the Center for ECOintention
and stored for 5 years.
Center for ECOintention
T 0049-2365 699395
Foundation for ECOintention
3417 XH Montfoort
Chair of the external complaints commission
Mrs. Willemijn Visser 't Hooft
4331 JK Middelburg
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